FREQUENTLY ASKED QUESTIONS

How do I order?
To place an order for samples, simply click on ‘Order samples’ via our website.. To be able to order your own private label products you will need to first register as a clinic/business customer by clicking on ‘Register/Order now’ and complete all of your labeling and packaging selections. Once registered you will be emailed a personalised login which will allow you full access to our ordering platform.

What is the minimum order I can purchase?
ACPHARM have a minimum order quantity of 5 units per product. We do however allow a minimum order quantity of 1 unit for your first sample order.

What is included in the price of my Private label product?
We like to be able to provide a complete product to you. Included in the unit price for each item, you receive a labelled & packaged. You have 2 packaging options & 3 label layout options to choose from.

What is the RRP (recommended retail price) of the products?
The benefit of having a privately labelled product, means you can market the product however and to whomever you wish. We recommend a minimum of 100% markup on all products.

Can anyone order Private Label Products from ACPHARM QLD?
Yes, if you have knowledge in skincare products and the ingredients used in our products. Because our range is medical grade, adequate training and knowledge in skin care products is a requirement as we do not offer training.

How long will my order take to be ready?
We offer a 5 business day turn around for orders. If requiring delivery within Australia, please allow a further 1-2 business days. For larger orders of 100 units +, your order could take up to 2-4 weeks and you will be provided with an ETA at time of ordering.

What areas/cities/states/countries do you service?
We service Australia wide. We can post international, however we are not currently set up for large international export, so please keep in mind, any legal labeling/import requirements for international orders are not our responsibility and must be arranged by you. You will be provided with international postage quote at the time of ordering. 

Shipping
We charge a flat rate of $20 for Australia wide shipping for orders up to 100 units in total. We currently have access to 3 different shipping providers, Fastway couriers, Australia Post Express and TNT. For any orders international or over 100 units, we will provide you with a shipping quote at the time of ordering. We always use an express service which will be delivered to you within 2 business days.

Can I sample products before I buy them?
Yes, we offer full size samples to you at our wholesale price for your first order. This enables enough product for you to effectively test and trial the product to its full ability. Our samples are not private labelled, however you can choose which packaging you wish to trial. They will come with our generic ACPHARM label on them.

Can I make slight changes to the formula of your products?
Our private range formulas have been trialed and tested to ensure a quality, stable product. If you want to make any changes or create a new custom product, it can be quite complex and a formulation fee of $2000 is required. This covers ingredients, the formulation process and maximum of 3 samples until you are satisfied with your new product. If you would like to enquire further into the formulation process, please email us at privatelabel@acpharmqld.com.au.

Do you supply the products in bulk for me to package and label myself?
Yes, this is something we are able to help you with. We can provide the products in bulk 2kg or 5kg tubs. Please contact us for further information regarding pricing for this service.

Do I need to have insurance for my products?
We carry our own product liability insurance for the products, however, as the products are sold/recommended by you and private labelled with your business details & logo, we would recommend obtaining your own liability insurance as well (this is not a legal requirement).

Can I return my product if I am unhappy?
If the product or packaging is faulty or not working as it should be, we will replace the product free of charge within 3 months of purchase. We usually request photographic evidence of the faulty product if the item can not be returned to us. Unfortunately we cannot replace or return due to change of mind.

What is the safe lifespan of the products?
Our products contain minimal hazardous chemical additives that are bad for you and are used to prolong shelf life. However, our products still maintain for 6 months after opening and 24 months from date of manufacture. Manufacture dates can be found on the base of your bottle.

Is there a discount for bulk buying?
Yes there is if you purchase a bulk amount of one product.
50+ units = 15% discount
100+ units = 20% discount
500+ units = 35% discount
1000+ units = 50% discount

Are the products tested on animals?
Absolutely not! We are animal lovers here at ACPHARM and do not test or trial any products on animals.

Are the products paraben and sulphate free?
Our products have been tirelessly formulated and developed to ensure that both of these nasty additives are no longer used in any of our product ranges. We are proud to offer a product that is
*Paraben Free *Sulphate Free *No synthetic fragrances *No artificial colours  *Cruelty Free  *Australian Made  *VEGAN (selected products)

What if I want a different product to what you offer?
We do offer a formulation service for those who want to design their own product for a fee of $2000. This $2000 includes approx. 1 month of study, trialing and testing by a cosmetically trained pharmacist, the price of the ingredients used in the formulations and 3 full sizes samples. At the end of the formulation process, once your product is fully developed, this will be your own unique product which we cannot sell or offer to anyone else. Contact us if you require further information regarding this. ** WE ARE NOT CURRENTLY ACCEPTING ANY NEW FORMULATION REQUESTS**

Can I organise a meeting to discuss setting up my range?
As we do not offer marketing materials or product training and all information in relation to setting up your own private label skincare range is available on our website, we do not offer meetings. If you have any questions that aren’t listed here, you’re welcome to email us at any time.

How can I contact ACPHARM QLD?
We are open Monday-Friday 8.30am-5.00pm AEST
EMAIL:privatelabel@acpharmqld.com.au